Vendor terms
& conditions.

About these terms

Version 2026-10-21 | Last updated 21 Oct 2026. Provenfield Labs Limited.

These Terms govern vendors' participation in AfroFashionHouse (AFH). They are not the Buyer Terms or the full Privacy Notice. Read the whole agreement, including its schedules, before accepting. The following points deserve particular attention:

• You must provide genuine verification documents, maintain a verified payout account and keep your business information accurate. False documents can lead to rejection, suspension, removal and lawful reporting.
• A paid order released to production starts its production timetable. Your later order confirmation does not restart that timetable. You must make the item to its recorded specifications and send it to the designated hub with its work order.
• No vendor earnings for an item become eligible for payout until that item's hub inspection has passed. A pass or payout does not excuse a later substantiated defect.
• For an approved correction requiring return of the item, you must dispatch the corrected item to the designated hub within seven calendar days after receiving the returned item, unless we agree a different deadline in writing.
• Buyer-vendor chat must not be used to exchange personal identifiers, contact details, payment details or off-platform contact invitations. Relevant measurements belong in the approved order workflow. Misconduct can lead to removal of listings or accounts.
• We may reasonably withhold disputed earnings or apply documented amounts you owe against earnings from other orders, subject to the safeguards in these Terms. This is not a right to confiscate all your money merely because your account is suspended.
• Ordinary voluntary closure requires an active account in good standing and reconciliation of outstanding obligations. An active misconduct matter may delay that route; any remaining lawful balance must still be accounted for and paid when the relevant restriction is resolved.
• AI tools are assistance, not a guarantee of accuracy, originality, registration rights, quality, fit or commercial success. You must review their outputs before use.
• You sell garments directly to buyers through the AFH marketplace. The standard garment-price allocation is 70% to the vendor and 30% to AFH, subject to agreed discount funding and separately disclosed lawful adjustments. Consult the vendor app for the current scheduled payout date; no weekday or exchange rate is permanently fixed by these Terms.
• Provenfield Labs Limited administers vendor payouts through its Paystack business account. AFH handles exportation from the designated Nigerian hub through its authorised shipping arrangements; you must supply accurate garment and customs information and complete the required vendor-to-hub handoff.
• You handle your own Nigerian tax registration, returns and payments. AFH and Provenfield do not act as your tax adviser or filing agent; this does not remove any withholding, reporting or remittance duty imposed directly on a platform entity by law.
• Clause 29 limits certain losses and ordinary liability and includes a vendor indemnity for specified third-party claims. Read its cap, exclusions, safeguards and preserved liabilities carefully; mandatory rights are not waived.

1. Parties and Commercial Relationship

1.1 Contracting company.

These Terms are between the vendor identified in the approved vendor account (you or Vendor) and Provenfield Labs Limited, a company incorporated in Nigeria under RC 9875969, with its registered office at 61, Alh. Kofoworola Crescent, Ikeja, Lagos State, Nigeria (Provenfield, we, us or our). An individual trading in their own name is the contracting vendor; an authorised representative accepting for a business binds that business, not automatically every employee or director personally.

1.2 AFH services.

AFH is the platform and brand through which the vendor app, storefronts, order management, communications, inspection coordination, payout administration and associated services are offered. References to an AFH decision under these Terms mean Provenfield acting through authorised staff or service providers within their remit, except where these Terms expressly identify Afro Fashion House Inc. as acting under the limited order-acceptance and payment-collection authority in clause 1.3. A brand name, processor or hub does not replace the identified contracting company.

1.3 Marketplace arrangement.

AFH operates a marketplace: you sell the garment directly to the buyer, rather than supplying it to Provenfield or an AFH entity for resale. By making an approved listing available for purchase, you authorise Afro Fashion House Inc. to act as your limited agent to accept orders within that listing's disclosed terms and collect the garment payment through AFH checkout. Acceptance occurs as described in clause 11.1 and Buyer Terms clause 8.2. Payment successfully received through that authorised checkout satisfies the buyer's obligation for the recorded amount; a later vendor-settlement delay does not require the buyer to pay again. This authority is limited to order acceptance and collection and does not create a general agency or make either platform entity the garment's reseller. Provenfield provides or coordinates the Nigerian vendor services described in these Terms and administers vendor payouts through its Paystack business account. Afro Fashion House Inc. remains responsible for the buyer-facing platform relationship under the separate Buyer Terms. AFH handles exportation under clause 18.2. Hub inspection, payment processing, payout administration and shipping coordination do not by themselves transfer ownership of a garment to a platform entity or remove its own service responsibilities. The transaction arrangements must consistently identify the vendor as garment seller and agree with checkout, invoices, the Buyer Terms and relevant intercompany/provider agreements.

1.4 Independent business.

You operate an independent tailoring or fashion business. These Terms do not create employment, partnership, a franchise or a general agency, nor authorise you to bind Provenfield or promise benefits on its behalf. You remain responsible for your staff, equipment, premises, lawful business operation and approved subcontractors. This label does not override any legal relationship established by the actual facts.

1.5 Affiliates and suppliers.

We may use affiliates and providers for technology, payments, logistics, verification and support, subject to applicable law and these Terms. Common ownership with an overseas AFH business does not automatically make it a party, guarantor or debtor under this agreement. Your existing rights are not removed simply because a service is outsourced.

2. Meaning, Acceptance and Contract Documents

2.1 Key meanings.

An Order is the platform record of a purchase or separately tracked physical piece. An Order Snapshot is the recorded listing, price, commission, measurements and other specifications fixed for that order. The Hub is the receiving and inspection location we designate. Available Earnings means reconciled vendor earnings released after inspection and not subject to a valid hold, deduction or pending transfer. A business day is Monday to Friday excluding public holidays at the Nigerian operating location; a calendar day includes weekends and public holidays.

2.2 Electronic acceptance.

You accept these Terms by actively selecting the acceptance checkbox presented with access to this agreement during vendor registration, or by affirmatively accepting a later version through the designated process. We may retain the version, time and account record of acceptance and provide a downloadable copy. Acceptance of these Terms is not separate optional marketing consent or blanket permission for unrelated use of personal data. An authorised account action can evidence an order acknowledgement or instruction. Electronic records remain open to correction and challenge; a system entry is not conclusive proof against you where erroneous.

2.3 Order of priority.

Mandatory law takes priority. Next come a written variation expressly agreed by authorised representatives, these Terms and their schedules, then the order-specific specifications and disclosed fee records within their permitted scope. Operational instructions explain performance but cannot silently impose new fees, remove an accrued right or contradict these Terms. The Privacy Notice explains processing and rights; it is not blanket consent to unrelated uses.

2.4 Scope and linked rules.

The vendor-facing fee disclosures, quality standards and fulfilment instructions supplied before the relevant transaction form part of its requirements. A buyer-vendor chat cannot waive safety, privacy, inspection or payment controls. Buyer Terms govern the buyer's relationship and must be consistent with the responsibilities allocated here; unpublished future policies are not incorporated by reference.

2.5 Time and language.

Recorded timestamps and stated deadlines control. Where only a Nigerian operational date is given, the applicable time zone is West Africa Time (UTC+1). Calendar-day periods are not business-day periods. English is the governing language of this agreement, subject to mandatory requirements concerning explanation and accessibility.

3. Eligibility and Business Authority

3.1 Eligibility.

You must be at least 18, legally capable of contracting and authorised to operate the business represented. You must satisfy the location, identity, business and bank checks applicable to the enabled service, and have the skills and capacity to fulfil the garments offered. Access to a draft account does not mean approval to sell or withdraw.

3.2 Accurate representation.

Disclose your correct legal identity, trading name, contact information, operating location and requested ownership or representative information. Do not impersonate another maker, borrow an unrelated business's registration, misstate qualifications or conceal the person entitled to receive earnings. Notify us promptly of material changes and provide updated evidence when reasonably required.

3.3 Restricted participation.

Do not create duplicate or substitute accounts to evade a restriction, hold, debt, review or legal requirement. Legitimate additional businesses require our written approval and distinct records. We may decline participation for unmet eligibility, material risk, capacity constraints or legal restrictions, consistently with applicable law and without unlawful discrimination.

4. Verification and Reverification

4.1 Genuine documents.

All documents, photographs, certificates, registration numbers and statements submitted for verification must be genuine, valid, legible, complete and attributable to you or your business. You must have authority to supply third-party information. Do not alter material fields, use stolen documents, submit another person's bank identity, generate a verification document with AI or knowingly omit information that makes the submission misleading.

4.2 Assessment.

We may verify submitted information against available records and request originals, clearer copies, explanations or additional evidence proportionate to the risk. Review can involve authorised staff, permitted verification services and AI-assisted extraction or comparison where enabled. AI assistance is not a guarantee that a document is authentic. Processing must have an applicable lawful basis and any separately required consent.

4.3 Outcomes.

An administrator may approve, defer, reject or reopen verification where documents are false, inconsistent, expired, incomplete, unreadable, unverifiable or do not meet a stated requirement. A failed upload or service outage is not, by itself, proof of fraud. Where lawful, we explain the material reason and offer a correction or review route; we need not disclose fraud-detection methods or information that law prohibits us from revealing.

4.4 Continuing checks.

Verification is continuing, not a permanent entitlement. Changed identity, bank information, suspicious activity or new evidence can require reverification and temporary limits on listings, orders or withdrawals. A later rejection may reverse a previously granted permission. Existing orders and money must be handled through the controlled resolution process, not abandoned.

4.5 Badges and stages.

Document review, payout verification, listing approval and performance badges serve different purposes. A badge may reflect completed checks or inspection history, not government certification, insurance or a promise of future quality. Do not claim that a pending review is an approval or that a badge guarantees every transaction.

4.6 Fraud and review.

Fraudulent submissions can result in rejection, removal, evidence preservation, reimbursement claims and reports to competent authorities where lawful. You may ask for human reconsideration of an adverse assessment, including a material automated error, through the support or legal contact in clause 31. A referral or staff acquaintance cannot override verification.

5. Account Security and Bank Changes

5.1 Account control.

Keep credentials, verification links, devices and any security factors secure. Give access only to authorised personnel using supported controls; do not share a personal login as a substitute for a permitted staff arrangement. You are responsible for authorised instructions and reasonable security within your control, but are not automatically liable for every unauthorised event regardless of fault.

5.2 Security incidents.

Report suspected takeover, lost devices, fraudulent payout instructions or unauthorised profile changes immediately through official support. We may restrict access or withdrawals while verifying ownership. Never provide passwords, OTPs, full payment-card details or account recovery codes in chat or to someone claiming to need them for an AFH order.

5.3 Payout account.

Maintain a supported, verified Nigerian bank account belonging to you or the verified contracting business, with authority acceptable to the verification process. Review the resolved account name and account number before confirmation. We may reject or pause a bank change where ownership, authority or identity cannot be established.

5.4 Cooling-off period.

A change to the primary payout account is subject to a 24-hour withdrawal security hold in the current service, and a longer hold only where another documented security or legal ground applies. A bank change does not reverse a transfer already executed. Alert us immediately to an error; recovery is not guaranteed, but we will reasonably assist and investigate our own errors.

6. Referrals and Business Executive Assistance

6.1 Referral attribution.

You may supply a Business Executive's unique referral code through the onboarding field. Attribution supports onboarding and progress tracking; it does not transfer ownership of your account or entitle the executive to your passwords, identity documents, earnings or a payment from you.

6.2 Limited visibility.

The assigned executive may see your attributed business, verification progress, relevant review feedback and listing approval/live-listing progress to assist you, with authorised reporting or exports. This does not authorise access to private verification files, bank details, unrelated buyers' data or another executive's vendor records. Necessary staff access is governed by the Privacy Notice and access controls.

6.3 Corrections and conduct.

Authorised management may correct missing or inaccurate attribution and preserve an audit record. An executive cannot guarantee approval, sales or release of funds, approve a refund, change these Terms or collect unofficial onboarding fees. Report requests for money, private credentials or false documents. Any separate incentive programme requires its own disclosed rules.

7. Storefronts, Listings and Availability

7.1 Listing accuracy.

Describe what the buyer will actually receive: garment type, materials, colour, workmanship, size or bespoke requirements, included accessories, production time, price and relevant care or use limitations. A headwrap, cap, jewellery or other accessory shown in a photograph must not be represented as included unless it is. State material variations that could affect a buyer's decision.

7.2 Capacity and pricing.

Keep availability and production capacity current. Pause or withdraw offers you cannot fulfil before further purchases occur. An inactive storefront or removed listing does not cancel existing paid obligations. Do not publish an attractive price and later demand an undisclosed extra charge, change materials to preserve your margin or ask the buyer to pay outside AFH.

7.3 Review and removal.

Listings and material edits may require approval. We may reject, pause, restrict or remove a listing at any time for suspected fraud, infringement, unsafe or prohibited goods, misleading content, privacy violations, repeated quality failures or other material misconduct. Urgent removal may precede notice; otherwise we normally explain and allow correction or review. Approval is permission to display, not a certification of your claims or a waiver of responsibility.

7.4 Published and purchased versions.

Editing or deleting a listing does not rewrite an existing Order Snapshot or a locked group offer. You must fulfil the purchased version unless a change is approved and recorded through the order workflow. We may preserve withdrawn content as evidence while removing it from public discovery.

7.5 Media and contact details.

Use authorised, sufficiently clear photographs and videos that faithfully represent your work. Do not hide defects, materially alter garment appearance, use misleading stock images or place personal contact details, bank details, QR codes or off-platform sales invitations in listing images, descriptions or package inserts. Public business identification required by law belongs in the designated profile field, not a channel used to bypass this rule.

8. Garment Safety, Sourcing and Standards

8.1 Conformity.

Supply goods that match the recorded description, agreed measurements, materials and quality, are made with reasonable skill and care, and are safe and lawful for their intended use. You must have the right to supply them free of undisclosed third-party claims. No counterfeit, stolen, prohibited or deliberately mislabelled goods may be offered.

8.2 Materials and cultural descriptions.

Use accurate fabric, origin and fibre claims. A local trade name is not proof of composition: a fabric marketed locally as cashmere, for example, must not be represented as genuine cashmere without a sound basis. Obtain reasonable supplier evidence, identify blends honestly and do not invent sustainability, handmade, certification or authenticity claims.

8.3 Labels and destination requirements.

Cooperate with disclosed fibre, origin, manufacturer identification, care, packaging and product-safety requirements for supported destinations, including the United States where applicable. Provide truthful information needed by the responsible exporter or importer. Children's garments, sleepwear and restricted materials may need additional approval or testing; do not list them without meeting the applicable requirements.

8.4 Production partners.

You remain responsible for authorised employees and subcontractors, including workmanship, confidentiality and lawful working conditions. Disclose material production arrangements when requested or relevant to a listing claim. Do not use forced labour, unlawful child labour or unsafe practices. No substitution of maker or material removes your contractual responsibility.

8.5 Safety concerns.

Promptly report a suspected dangerous defect, counterfeit batch or materially false description. Stop affected production or dispatch and cooperate with proportionate traceability, buyer notification, withdrawal or recall measures. Costs follow substantiated responsibility; we cannot shift our own independent fault to you merely by calling an event a recall.

9. AI Tools and AI-Assisted Workflows

9.1 Covered tools.

This clause applies to enabled AI logo creation, text and description generation, image assessment or enhancement, document-reading assistance, design suggestions, and any other AI function expressly made available to you. Buyer virtual try-on and measurement assistance may influence order discussions, but do not replace the purchased garment specifications or professional judgement.

9.2 Review before use.

AI may invent details, distort colours or construction, misunderstand a document, repeat another output or produce unsuitable material. Check every output for accuracy, rights, safety and suitability before publishing or acting on it. You must correct unsupported fibre, sizing, accessory, origin, delivery or performance claims. An AI-generated sentence is not an AFH approval or a binding statement about your garment.

9.3 Inputs and prohibited uses.

Upload only inputs you are entitled to use and share for the stated purpose. Do not upload forged credentials, another person's likeness without the required permission, buyer documents, private chat exports or confidential designs into optional creative tools. Do not generate deceptive evidence, impersonations, counterfeit branding, abusive content or material intended to bypass moderation.

9.4 Output rights.

As between you and us, you retain your rights in your inputs. Subject to applicable law and disclosed provider restrictions, you may use outputs delivered for your business purposes; to the extent we own transferable rights in that output, we grant you a non-exclusive right to use it for those purposes. We do not grant third-party rights we do not own or guarantee that an output is unique, copyright-protected, registrable as a trademark or free of infringement. Seek clearance before adopting a logo as a protected brand.

9.5 Processing and consent.

Enabled tools may send necessary inputs to AI and hosting providers under the applicable Privacy Notice and feature notice. Optional sensitive processing requires any separate consent required by law. These Terms do not authorise unrestricted training on private buyer or vendor data, nor promise that every provider has identical retention or training settings. Do not assume an upload is public merely because AI processes it.

9.6 Limits and changes.

Features can have disclosed quotas, processing delays, moderation checks or temporary outages. AI does not guarantee approval, sales, fit, earnings or uninterrupted availability. Optional future paid AI features require a clear price and affirmative purchase; use of today's free tool does not authorise a future subscription. Review and challenge material verification errors through clause 4 rather than treating an AI result as unchallengeable.

10. Intellectual Property and Content Permissions

10.1 Your rights and assurances.

You retain intellectual property you own in your brand, designs and original content. You warrant that supplying and using your content and garments as contemplated here does not infringe another person's rights and that necessary model, photographer and contributor permissions have been obtained. Purchasing fabric or finding an image online does not necessarily authorise copying a protected design or using its photograph.

10.2 Operational licence.

You grant Provenfield a non-exclusive, royalty-free licence, in territories where the service operates, to host, reproduce, resize, format and display your designated public store and listing content, and to share it with necessary service providers, for operating, finding and promoting your AFH listings and fulfilling orders. We must not materially misrepresent your product or imply an unrelated endorsement. Private verification files, bank details, buyer photographs and private messages are not included in this public-content licence.

10.3 Duration and permitted archives.

The public-use licence continues while the content is offered through AFH and for a reasonable wind-down of existing campaigns after withdrawal. We stop new promotional use after removal and may retain limited copies for outstanding orders, disputes, compliance and non-public backups under the applicable retention rules. Reuse outside the licence needs another lawful permission; account acceptance alone is not a model release for a buyer.

10.4 Platform assets and reports.

AFH software, branding and other platform assets remain owned or licensed by their respective rights holders. You may identify yourself truthfully as an approved AFH vendor while authorised, but not imply ownership, exclusive affiliation or agency. Send infringement reports with the work, affected listing and evidence of rights to legal@provenfieldlabs.com. We may restrict content during review, seek a response, preserve evidence and restore it where appropriate; knowingly false reports are misconduct.

11. Paid Orders and Vendor Confirmation

11.1 Operational commitment.

Buyers place and pay for orders at AFH checkout. Under the limited authority in clause 1.3, Afro Fashion House Inc. accepts an order for you when payment is successfully confirmed and AFH records the paid order against your approved listing. You cannot reject the paid order and must proceed to production and fulfil its recorded specifications, subject to necessary clarification under clause 11.3 and any valid cancellation or recorded change. Your later acknowledgement does not determine whether the sale was accepted. A conditional group order is not released to production until its disclosed activation conditions are met. Buyer payment does not release your earnings: payout eligibility requires a recorded hub-inspection pass for the affected piece under clause 17.2 and remains subject to the payout and hold provisions in clauses 22 and 23.

11.2 Confirm promptly.

Review and acknowledge the order promptly in the vendor app, checking the piece reference, garment, recorded measurements, deadline and instructions. Confirmation is an operational acknowledgement, not an acceptance veto or a separate measurement-approval stage, and does not reset a payment-based deadline. It does not by itself prove that custom production has begun or determine the buyer's voluntary-cancellation refund eligibility. You cannot mark an item ready or complete hub dispatch steps before the required confirmation.

11.3 Problems at receipt.

Report obvious errors, unavailable materials, insufficient measurements, impossible specifications or capacity issues immediately through the order/support workflow. Do not ignore an order until a deadline expires, unilaterally cancel it, or begin an unsafe or clearly unsuitable manufacture merely because payment was taken. We will assess an appropriate clarification, recorded extension, replacement arrangement or cancellation.

11.4 No unapproved extras.

Changes to price, material, item quantity, recipient or scope require recorded agreement through authorised AFH processes, including the buyer's approval where relevant. A buyer's private request does not authorise you to collect an extra transfer or bypass payment controls. If the app cannot implement a proposed change safely, contact support instead of making an off-platform arrangement.

11.5 Cancellation and work already done.

Cancellation requests must be handled through AFH, taking account of production stage, whether work has actually started, the cause of cancellation, recorded terms and mandatory buyer rights. For a voluntary cancellation, actual custom production after checking the order measurements is the garment-price refund cutoff under Buyer Terms clause 16; receiving payment, acknowledging the order or changing its app status does not by itself establish that work began. Stop avoidable work promptly after an authorised stop instruction and document any genuine completed work or committed materials. Bespoke manufacture is not a blanket exclusion of defect remedies. A cancellation alone does not create an automatic entitlement to uninspected garment proceeds or an undisclosed cancellation fee; any approved compensation must have a separate lawful basis and must not duplicate another recovery.

12. Measurements, Fit and Order Snapshots

12.1 Use the order record.

Manufacture to the measurements and specifications attached to the purchased item, including its units and any recorded approved amendment. Editing or deleting a saved measurement profile later does not change the Order Snapshot. A similarly named profile, a later chat assumption or the buyer's newest profile must not silently replace the purchased values.

12.2 Missing or inconsistent measurements.

Buyers may leave measurement fields blank. Blank is not zero, permission to guess or a standard-size instruction. Where a measurement needed for the selected design is missing, inconsistent or apparently implausible, raise it through the order workflow before performing the affected work. Relevant non-identifying dimensions may be clarified in approved order communications; personal identifiers must not be exchanged in chat.

12.3 Changes and timing.

Record the requested change, affected fields, units, feasibility, price effect and any approved revised deadline before relying on it. Use the work order to identify approved modifications. A message alone does not necessarily pause the production clock; rely on the platform's recorded pause or a written support instruction. Preserve enough evidence to explain what was agreed without collecting unnecessary personal data.

12.4 Responsibility for fit.

We assess fit complaints against the snapshot, confirmed amendments, workmanship and reliable evidence. You remain responsible for departing from instructions or failing to flag an obvious issue. You are not automatically at fault where you followed adequate instructions and the issue solely results from inaccurate buyer data or a later body change. That distinction does not remove mandatory buyer remedies or AFH's duty to investigate its own errors.

12.5 Guides and visualisations.

Measurement videos, size suggestions and virtual try-on are guidance, not a promise of perfect fit or a replacement for actual dimensions. Do not promise that a generated try-on image is an exact preview of the finished garment. Obtain clarification rather than using AI to invent missing body measurements.

13. Production, Delays and Approved Changes

13.1 Stated production time.

Select a genuine production time of one to fourteen calendar days where the current listing form requires it. This is the time to make the garment, not a guarantee of delivery to the overseas buyer within fourteen days. The recorded hub transit allowance, inspection, onward shipping and customs are distinct stages.

13.2 Starting the clock.

For an ordinary paid order, the production timetable starts when the order is released to production. For a group batch it starts under the activated batch's recorded timetable. Opening the app late, confirming late, editing the listing or waiting to arrange a courier does not restart the clock. The current listing workflow separately records one, two or three calendar days for transport to the hub.

13.3 Performance.

Maintain reasonable material availability and backup arrangements. Check quality during production, preserve the ordered design and do not substitute fabric, colour, trims or included items without approval. Keep any progress information truthful. A self-reported completion or courier submission must correspond to an actual event.

13.4 Delays.

Notify us promptly of a likely missed deadline, why it arises and a realistic remedy. We may require an update, approve a revised plan, limit new orders or arrange cancellation/refund where appropriate. You must not tell a buyer that silence amounts to acceptance of a delay. Routine workload, an avoidable stock shortage or foreseeable poor planning is not automatically force majeure.

13.5 Extensions.

Only a recorded platform change or written instruction from authorised support changes an operational deadline. Approved pauses for missing information and exceptional events must be evidenced. We will not knowingly penalise you for a delay solely caused by an AFH error, an approved pause or an agreed extension.

14. Multiple Pieces and Group Orders

14.1 Independent pieces.

New multi-piece purchases may carry a parent purchase reference and separate piece references ending in A, B and so on, including multiple pieces of the same listing from the same vendor. A single-piece purchase need not carry a suffix. Each separately tracked piece has its own confirmation, production, inspection, shipping and buyer-confirmation obligations. Legacy orders may retain their earlier structure.

14.2 No collective assumption.

Passing inspection for one piece does not pass the rest; a refund or cancellation for one does not automatically cancel all other pieces. Label and document each piece accurately, even when sharing a courier parcel. Allocation of common charges, discounts and rounding must follow the recorded purchase and refund calculation, without duplicate recovery.

14.3 Group activation.

An invitation, joined participant or chat message is not a paid production instruction. Wait for the group to reach its displayed paid-participant threshold and be released as an active batch. If activation fails by the permitted deadline, affected payments may be refunded and no production should have started without a separate authorised instruction. Do not treat expected participants as guaranteed orders.

14.4 Frozen group offer.

Honour the group's recorded price, inclusions, production assumptions and permitted join deadline. Later changes to the public listing do not silently alter that offer. Additional paid participants are governed by the recorded batch/addition rules; raise capacity concerns promptly rather than promising an unachievable occasion date.

14.5 Individual records.

Each member's item, measurements and fulfilment record must be handled separately. A creator's authority to coordinate does not automatically allow them to change another buyer's measurements, disclose their personal information or waive their remedies. Group coordination does not permit contact exchange in a buyer-vendor order chat.

15. Buyer-Vendor Chat and Personal Information

15.1 Order-only communication.

Use buyer-vendor chat for the relevant garment, permissible measurement clarification, recorded changes and fulfilment questions. In the current workflow it becomes available after vendor order confirmation and may close to new messages after delivery or a terminal state; use support for later problems. Do not withhold fulfilment because a buyer refuses off-platform communication.

15.2 No PII exchange.

You must not request, send, repeat or encourage the exchange of personally identifying or contact information in buyer-vendor chat. This includes private phone numbers, email addresses, residential or delivery addresses, identity numbers, identity-document images, bank or card information, passwords, OTPs, social handles and external profiles or contact links. Do not seek unnecessary legal names or identify another person. Use platform display names and order references only as needed for the order.

15.3 No evasion.

The prohibition applies to text, spelling numbers as words, spaced characters, screenshots, attachments, QR codes, watermarks, voice or other enabled formats, and invitations to contact you on WhatsApp, social media or another site. Do not send an external portfolio or social post to move the conversation off AFH. A buyer's request or consent does not waive this platform rule.

15.4 Necessary data in the right channel.

Measurements can themselves be personal data. The rule is not a ban on the minimum order data needed to make the garment; that information must be supplied through designated measurement, address, verification or support fields, with non-identifying order clarification only where permitted. Never request intimate photographs or identity documents in an ordinary order chat. Ask support when a secure authorised route is needed.

15.5 Moderation and consequences.

We may screen, block, restrict, redact or remove messages and attachments; authorised staff may review relevant records for safety, disputes and compliance. A blocked message may be retained as restricted evidence and may not reach the other party. Filters are imperfect and may flag harmless content; request review rather than bypassing them. Repeated, deliberate or serious breaches may result in immediate chat restriction, listing removal or vendor suspension or termination under clause 27.

15.6 Buyer conduct and reports.

Do not reply with prohibited data when a buyer sends or requests it. Report the message to AFH and continue through permitted channels if safe. AFH, not an individual vendor, determines account enforcement against buyers or vendors. Do not threaten, harass, discriminate, publish private conversations or retaliate against a complaint.

15.7 No payment diversion.

Do not use AFH-introduced order communications, inserts or contacts to solicit direct payment, avoid commission, move the same transaction off-platform or manufacture a false cancellation. This is an order-specific protection, not a general ban on operating your independent business elsewhere.

16. Work Orders, Packaging and Hub Dispatch

16.1 Required handoff record.

Complete the work order for each applicable piece and accurately state approved modifications. If nothing changed, write No changes; do not leave a misleading or unexplained entry. Include the required work order with the item packaging sent to the hub so the garment can be matched to its record.

16.2 Packing.

Send clean, dry and safely packed goods, with each piece and its accessories identifiable. Protect against moisture, staining, crushing and ordinary transit damage. Keep private measurements and buyer information inside the protected work order, not unnecessarily on outer packaging. Do not include prohibited goods, unofficial invoices demanding payment or personal-contact marketing inserts.

16.3 Courier information.

Submit the required courier details, receipt or tracking evidence for the parcel being sent to the hub, and any required dispatch evidence. Use the current authorised hub address. Do not mark an item shipped while it remains in your workshop or reuse proof from another order.

16.4 Responsibility before receipt.

Unless a written logistics arrangement states otherwise, you arrange and pay for the vendor-to-hub leg and remain responsible for safe delivery to the designated hub. Responsibility for loss or delay must still reflect the relevant carrier arrangement, evidence and any AFH-caused error. An AFH-arranged collection must identify the handover point and responsibility before collection.

16.5 Receipt is separate.

Courier submission, estimated arrival and completing all vendor steps do not confirm hub receipt. The hub records actual receipt and any shortage or visible damage; inspection follows separately. Preserve tracking and handover proof until reconciliation. Report a mismatch promptly and do not alter an earlier document to conceal it.

17. Hub Inspection and Rework

17.1 Inspection.

Authorised reviewers inspect each garment under Schedule A against its purchase-time Order Snapshot, work order, recorded measurements, properly agreed changes, materials, colour, workmanship, condition, completeness and applicable safety standards. We may take proportionate photographs and record measurements as evidence. You authorise reasonable handling necessary for inspection, not unrelated public use of private material. A missing essential specification or unresolved material instruction requires clarification rather than an assumed pass.

17.2 Payment gate.

No vendor earnings for an item are eligible for payout until its hub inspection has been recorded as passed. A courier receipt, hub arrival, vendor completion claim or buyer payment alone is insufficient. A pass ordinarily releases the relevant net earnings, subject to bank verification and valid holds; it does not guarantee immediate bank credit.

17.3 Failure and reasons.

If inspection fails, we will identify the material problem and the available correction, remake, review or refund route, with relevant evidence where lawful. You must not demand payout for the failed item or pressure an inspector to overlook a defect. Costs of return, correction and reinspection must be reasonable, disclosed and attributed to the responsible party, not imposed as an unexplained fine.

17.4 Review.

The current workflow permits one formal contest of a failed inspection, reviewed by a different inspector. Submit your reason and relevant evidence through the designated process. That procedural limit does not remove legal rights, prevent correction of an administrative mistake or prevent support from considering genuinely new material evidence.

17.5 Correcting a failed item.

Follow the recorded remake or alteration instructions and deadline. A buyer is not necessarily required to accept repeated remakes or wait beyond a reasonable or legally required remedy period. Failed inspection of one separately tracked piece does not by itself justify withholding all other passed pieces; a separate valid hold under clause 23 may apply.

17.6 Limits of a pass.

Hub approval is a quality checkpoint, not a release from concealed defects, false descriptions, fraud or other substantiated vendor responsibility discovered later. Equally, you are not automatically responsible for damage or errors occurring solely in the hub or onward delivery after your compliant handover.

18. Hub Custody and Onward Delivery

18.1 Custody.

Goods held at the hub must remain identifiable by order. We and our appointed providers must exercise the care required by the relevant arrangement and law. Records of receipt, inspection and onward handover help establish where a loss, substitution or damage occurred. A hub receipt is not a blanket transfer of every commercial risk or proof of title.

18.2 AFH handles exportation.

AFH is responsible for arranging and handling exportation of approved orders from the designated Nigerian hub, including coordinating export documentation and onward shipping through its authorised representatives and logistics providers. Your ordinary fulfilment obligation is to complete the vendor-to-hub handoff in clause 16 and provide the accurate garment, packing, origin, value and material information reasonably required for that export process; you are not expected to arrange a separate export shipment yourself. The shipment records must identify the legal entity or authorised representative making the export declarations and the separately designated importer. Do not divert a parcel, substitute a recipient or send directly to a buyer without documented authorisation, and never conceal goods or understate their value to evade duties. AFH's export role does not by itself determine when ownership passes, who is the US importer or every transit-loss allocation; those matters must follow the applicable transaction arrangements in clause 1.3. Vendor responsibility for false information or defective manufacture remains subject to the fault-based rules in these Terms.

18.3 Delays, insurance and claims.

Customs, carrier processing and destination conditions may affect arrival. Do not make an unsupported fixed delivery promise. Insurance is not automatic: any purchased cover, exclusions, claims deadline and claimant must be disclosed. Cooperate with a documented claim, and apply insurance or carrier recoveries against the same loss so it is not recovered twice from you.

18.4 Unclaimed or rejected stock.

We may require collection or return arrangements for goods that cannot proceed. Before imposing storage charges or disposing of goods, we must give reasonable written notice, the reason, collection options and any previously agreed applicable charges, and follow applicable law. There is no automatic right under these Terms to confiscate stock, destroy it without lawful grounds or retain sale proceeds without accounting. Unsafe or legally seized goods may require a different lawful process.

19. Post-Delivery Problems and Seven-Day Corrections

19.1 Continuing responsibility.

If a buyer reports a defect, missing component, incorrect garment, workmanship problem or other nonconformity after delivery, we may investigate using the order record, photographs, inspection evidence and the parties' explanations. Prior payment to you or hub approval does not prevent a remedy where the fault is attributable to you.

19.2 Remedy decision.

We may require a reasonable alteration, remake, replacement, partial refund or full refund, taking account of the defect, urgency, feasibility, buyer rights and cost. You must cooperate and must not demand a new payment to correct your own fault. An unsupported allegation does not establish liability; you may supply evidence and request review. We may protect the buyer promptly without waiting for a separate recovery dispute with you to conclude.

19.3 Return-based deadline.

Where correction requires the item to be returned and you are instructed to correct it, dispatch the corrected item to the designated AFH hub within seven calendar days after you receive the returned item. Receipt day is day zero; the deadline is 23:59 West Africa Time on the seventh following calendar day. Record receipt and provide genuine courier handover proof. Creating a shipping label is not dispatch.

19.4 Delivery versus dispatch.

The seven-day rule concerns actual dispatch, not guaranteed hub arrival by day seven. You must use a reasonable approved delivery method and continue tracking until receipt. You may not evade the clock by unreasonably refusing or delaying receipt of the returned garment. AFH will assess disputed receipt dates fairly from delivery evidence.

19.5 Exceptions and no-return remakes.

Request any extension before the deadline with a reason and proposed date; it applies only when authorised in writing. If a remake can proceed without a return, we must record its start point and deadline rather than pretending you have received an item. Return delays outside your control, unavailable necessary information and AFH-caused delay must be considered. A substantial remake may need an expressly approved longer period.

19.6 Failure to remedy.

Failure to dispatch within the applicable period, refusal to cooperate or repeated failed corrections may result in a refund, documented recovery of vendor-attributable costs, restrictions, listing removal or termination. These actions are subject to clauses 20, 23 and 27. The correction window does not guarantee that a buyer must wait seven days where mandatory law, safety or the circumstances require an earlier remedy, and does not extinguish a valid claim after seven days.

19.7 Who pays for corrections.

Where the fault is attributable to you, you bear the reasonable, documented costs caused by that fault, including necessary alteration or remake, materials, return transport, reshipping and reinspection where applicable. We may deduct those amounts from your available or future payouts under clauses 20 and 23 after identifying the reason and calculation; these are cost recoveries, not unexplained penalties. Where the need for correction is caused solely by inaccurate buyer measurements or instructions that you reasonably followed without an obvious unresolved inconsistency, AFH does not arrange, perform or pay for alterations or remakes. The buyer is responsible for any independently arranged correction and related transport costs. Such costs are not automatically charged to you. Mixed fault must be apportioned reasonably on the evidence, and AFH, hub or carrier fault must not simply be reassigned to a vendor or buyer. This allocation does not remove mandatory buyer rights or responsibility for an unrelated defect, an ignored accepted amendment or another AFH/vendor error.

20. Refunds, Chargebacks and Recovery

20.1 Vendor-attributable amounts.

Where evidence reasonably establishes your breach, we may require repayment of the portion of a buyer refund or other reasonable direct cost attributable to it. Relevant examples include non-supply, nonconforming manufacture, undisclosed substitution, counterfeit goods, false dispatch evidence or failure to complete an agreed correction. We must identify the affected order, reason, calculation and supporting basis.

20.2 Limits of responsibility.

Buyer error, a goodwill gesture, payment fraud outside your control, hub fault and carrier fault are not automatically vendor debts. We must assess causation and any shared responsibility. A commercially chosen refund can be paid to the buyer while the separate question of vendor liability remains under review. A refund label in the app does not by itself prove that you owe every component.

20.3 Recovery after payout.

A valid debt may be recovered from unpaid earnings or future payouts, including earnings on other orders of the same contracting vendor, as allowed in clause 23, or by a documented repayment request. These Terms alone do not authorise an automatic debit or reversal from your external bank account. If you dispute the amount, explain promptly and provide evidence; any formal debt recovery must follow lawful process.

20.4 Chargebacks.

A card or payment-provider dispute is separate from an AFH support complaint. Supply reasonably requested evidence by the notified provider deadline. We may reserve a proportionate disputed amount while it is pending, but a chargeback does not automatically prove vendor misconduct. Allocate any final recovery or disclosed provider fee according to responsibility and the applicable transaction record; do not pay a buyer privately in response to a chargeback.

20.5 Partial and failed refunds.

A partial refund must identify the relevant piece and its share of eligible item, delivery, customs, tax or discount amounts. A pending or failed provider refund is not a completed money movement. Amounts already refunded, recovered from a carrier or insurer, reversed through a chargeback or repaid by you must be reconciled to prevent double recovery. A held estimate must be adjusted when the actual result is known.

20.6 Records and escalation.

We will retain auditable adjustments rather than silently rewriting historical transactions. You may request an explanation and challenge an error under clause 31. A support ticket, formal dispute, refund instruction and successful refund are distinct events; no private agreement with a buyer bypasses the authorised record.

21. Prices, Fees, Currency and Discounts

21.1 Standard 70/30 allocation.

The standard allocation of the applicable garment selling price is 70% to you and 30% to AFH as platform commission, before separately disclosed withdrawal fees, agreed vendor-funded promotional adjustments, lawful tax deductions and substantiated refund or correction recoveries. The garment-price basis excludes separately itemised delivery, customs and tax amounts. Any agreed promotion must explain its calculation basis and funding under clause 21.6. Review these disclosures before offering the item; the order record must show the applicable price, commission and vendor amount. The commission and transaction terms recorded at purchase apply to that order. Any future change to the standard allocation must follow clause 32 and must not silently recalculate existing purchases.

21.2 Separate charges.

Buyer delivery and customs charges are distinct from your garment earnings unless expressly allocated otherwise in the order record. Withdrawal fees are separate from sales commission. Do not treat the buyer's entire checkout total as your payable balance or represent a platform-funded promotion as a deduction from your garment earnings unless its disclosed funding terms require it.

21.3 USD accounting, NGN payment.

The current service records relevant order prices and vendor earnings in US dollars but makes supported Nigerian bank payouts in naira. Marketing that vendors earn in USD refers to that pricing/accounting arrangement; it does not promise a dollar bank deposit, a dollar savings account or free foreign-exchange conversion.

21.4 Daily rate updates and order-locked conversion.

AFH administrators set and update the applicable USD-to-NGN conversion rate daily; these Terms do not fix or guarantee a particular exchange rate. The current rate is displayed in the app and is not necessarily a central-bank or interbank rate. Under the current payout workflow, each order records the applicable admin-set rate at purchase, and that recorded rate is used to calculate its related naira earnings. A later daily update does not retrospectively revalue that order's earnings. A withdrawal containing several orders can therefore include different rates; the rate shown on the withdrawal day need not apply to every line. The quote and statement should show the resulting amounts, fees and net transfer. Where a historical rate or reconciliation record is missing, we may pause calculation to correct it rather than invent a rate.

21.5 Corrections and optional services.

Manifest pricing or calculation errors require prompt investigation and an appropriate disclosed correction, not an arbitrary retrospective fee. Optional advertising, premium features, subscriptions or paid AI services are chargeable only after their specific terms, price and purchase authority have been presented. No such service is promised or charged merely because these Terms mention it.

21.6 Discount funding.

Discounts may be funded by you, by AFH or jointly, according to the agreement for that promotion. Before participation, record the discount amount or method, calculation basis, duration, each party's contribution and the resulting effect on commission and vendor earnings. A wholly AFH-funded discount must not reduce your otherwise agreed earnings; a vendor-funded or shared discount may reduce your earnings only by your agreed contribution. No assumption that you fund a promotion arises merely because AFH advertises it. Apply the agreed allocation consistently to partial orders, cancellations and refunds, and do not recover the same contribution twice.

22. Earnings, Withdrawals and Payment Records

22.1 Balance categories.

Expected order proceeds, pending inspection, released available earnings, held sums and transfers in progress are different categories. A dashboard total is not necessarily withdrawable. Inspection pass, applicable commission, refunds, security restrictions and completed transfers must be reconciled at the relevant item level.

22.2 Withdrawal eligibility.

Withdrawal requires passed inspection for the relevant earnings, an eligible verified bank account, satisfaction of the displayed minimum and no applicable security, misconduct, legal or reconciliation hold. The current Withdraw now function requests the full eligible available balance and presents any direct-withdrawal fee and net naira payment before confirmation.

22.3 Scheduled payment.

Eligible balances may be included in the configured scheduled payout run. The current payout day or next payout date is displayed in the vendor app; consult that display for the applicable schedule. No permanent weekday is fixed by these Terms. AFH may change the schedule prospectively, update the in-app information and give appropriate notice of a material change; a change must not cancel accrued earnings or justify indefinite delay. The current scheduled route does not carry the app's direct-withdrawal charge. A scheduled run is not a guarantee of immediate bank credit. Bank or provider interruptions can require a retry, reconciliation or manual review.

22.4 Paystack payouts and transfer status.

Vendor payouts are processed through Paystack using the Paystack business account held by Provenfield Labs Limited, to your eligible verified Nigerian bank account. Paystack provides the payment-processing service; using it does not replace Provenfield's responsibility to account for and pay amounts lawfully owed under these Terms. Any future change of payout provider must be appropriately disclosed under clause 32. Requested, processing, successful and failed are different transfer states. Provider or bank security checks may apply; do not assume every withdrawal requires, or does not require, an OTP. Never share an OTP with support or another user. A delayed response is not permission to request duplicate transfers.

22.5 Failures and errors.

Report a missing or incorrect transfer with its reference. We will reasonably investigate and reconcile failed, reversed or duplicated transfers. Where funds return, they must be accounted for before a retry; where you receive an erroneous duplicate, notify us and return the excess through an authenticated process. We must correct our own payment errors and cannot rely solely on a general provider disclaimer.

22.6 Nature of balances.

AFH account labels describe amounts tracked for transactions; they do not by themselves create a bank deposit, investment, interest-bearing account, deposit-insurance entitlement or regulated escrow arrangement. We do not promise interest on earnings held under these Terms, except where law or a separate written agreement requires otherwise. Any legally required safeguarding remains applicable.

23. Holds, Reserves and Cross-Order Set-Off

23.1 Permitted grounds.

We may withhold a reasonable amount of vendor earnings where necessary to investigate or address a supported order complaint, expected refund or chargeback exposure, suspected fraud or PII misconduct, identity or bank compromise, a negative reconciled balance, a legal restriction or a documented material breach. Suspicion must have a reasonable basis; a hold is protective, not a punishment or a finding of guilt.

23.2 Scope across orders.

A justified exposure on one order may require reserving earnings from other orders belonging to the same contracting vendor. The amount should be proportionate to reasonably estimated exposure and relevant risk; release unrelated undisputed funds where practicable. We cannot debit an unrelated vendor, director or affiliate merely because it has common ownership or a similar name.

23.3 Notice and review.

Unless law, a court direction or a legitimate investigation prevents it, we will explain the ground, affected amount, relevant orders, information needed and the review route. We will review a continuing hold at least every 30 calendar days and sooner when material evidence resolves it. Where a provider dispute or legal restriction continues, we will explain the applicable dependency as far as permitted. There is no indefinite blanket reserve merely for convenience.

23.4 Final deductions.

An estimated reserve is not automatically a final debt. Before applying a final set-off, we will identify the contractual basis and amount reasonably established, credit applicable recoveries and give a reasonable opportunity to challenge the calculation, except where an urgent legal requirement prevents advance notice. Recorded lawful debts may be set off against earnings otherwise payable to the same vendor.

23.5 Release and remaining debt.

We will release excess or no-longer-justified holds promptly after reconciliation. If a valid debt exceeds funds available, we may provide an itemised demand and offer a reasonable repayment arrangement or pursue lawful recovery. No automatic punitive fine, undisclosed interest, unlimited collection charge or bank debit is created by this clause. An unresolved dispute can proceed under clause 31.

23.6 Termination is not forfeiture.

Suspension, removal, a PII breach or a deletion request does not itself transfer ownership of all earned funds to Provenfield. Amounts may remain held for specific lawful reasons and documented debts may be deducted; the remainder remains subject to final accounting and payment. This safeguard does not prevent recovery of proven misconduct losses or compliance with a lawful freeze.

24. Taxes, Customs and Business Compliance

24.1 Vendors handle their own Nigerian taxes.

You are responsible for registering with the appropriate Nigerian federal, state or local tax authorities as applicable, maintaining required records, determining your tax liabilities, submitting returns and paying the taxes lawfully imposed on your business and earnings. This includes income or company taxes, applicable VAT and employer obligations where relevant to your circumstances. AFH and Provenfield do not provide tax-compliance services, prepare or file your returns, or undertake to settle your personal or business tax liabilities on your behalf. Your vendor share is not a promise of tax-free income or a substitute for independent tax advice. Supply accurate taxpayer information and invoices when required and obtain advice appropriate to your business.

24.2 Duties imposed directly by law.

The allocation in clause 24.1 does not remove any obligation imposed directly on Provenfield, another AFH entity or a payment provider to collect, deduct, withhold, report or remit tax. Where such a duty applies, the responsible entity must comply and provide the applicable record where required; a lawful withholding is not a promise to handle all your tax affairs. Any deduction must identify its legal basis, and applicable credit must be recorded without duplicate collection. We do not shift our own statutory tax duties to you through this agreement. Whether a duty applies depends on the actual transaction and current law; these Terms do not fix a withholding rate or establish an exemption.

24.3 Cross-border roles.

You are the garment seller under the marketplace arrangement in clause 1.3, while AFH handles exportation as described in clause 18.2. The shipping documents must record the legal entity or authorised representative responsible for export declarations, separately identify the importer and reflect any applicable platform tax-collection duties. Supply accurate origin, composition, value and manufacturing evidence for AFH's export arrangements, and cooperate with lawful customs requests. AFH handling exportation does not automatically make you the US importer or make you liable for every US import, sales-tax or customs charge. No party may require false declarations or unlawful sanctions evasion.

25. Privacy, Confidentiality and Security

25.1 Minimum necessary use.

Use buyer, wearer and staff information only for the authorised order, support, safety or legal purpose for which it was supplied. Do not sell it, build an independent marketing list, solicit unrelated business, publish it, scrape profiles or feed it into an unauthorised AI system. Access to an order is not consent to every use of its data.

25.2 Safe handling.

Limit access to authorised personnel who need it and are bound by confidentiality. Secure work orders, devices, downloads and exports; avoid personal public cloud folders or shared chat groups. Use designated secure fields for identity, address and payment information. Do not keep duplicate customer records longer than necessary for a justified order, legal or claims purpose.

25.3 Applicable privacy law.

Each party must comply with the Nigeria Data Protection Act 2023 and other applicable data-protection requirements. Controller or processor status depends on the actual purpose and control of processing; these Terms do not settle every data relationship by a label. Where you act solely on our documented processing instructions, use the data only for those instructions and cooperate with necessary processing terms.

25.4 Incidents and requests.

Notify privacy@afrofashionhouse.com without undue delay on discovering a suspected loss, unauthorised disclosure or misuse of AFH-related personal data in your control, identifying it as a privacy or security matter. Contain the incident, preserve relevant evidence and cooperate with required notices and remediation. Promptly route rights requests concerning platform data to Afro Fashion House Inc. at that same privacy address while fulfilling any independent legal duty you have. Do not promise deletion of AFH's records on its behalf.

25.5 Our processing.

The separate Privacy Notice must explain the information collected, purposes, lawful bases, recipients, enabled AI and verification uses, cross-border safeguards, retention, rights and contact routes. Operational records can be shared with necessary authorised affiliates, providers and authorities on a lawful basis. Marketing, sensitive AI processing and unrelated promotional reuse require any separate permission the law demands.

25.6 Retention and deletion.

Closing an account does not necessarily erase order snapshots, payment ledgers, disputes, relevant messages, consent evidence or lawfully retained verification records immediately. Retention must be limited to a justified period or criterion and restricted to the necessary purpose; a generic reference to fraud or accounting does not justify keeping everything indefinitely. Deleted personal fields should not remain in public listings, unnecessary exports or reusable marketing records.

26. Notices, Statements and Reviews

26.1 Operational notices.

Maintain a working registered email and check the app regularly for order, verification, inspection, payout, security and policy notices. Notifications may use the in-app inbox, email or supported push channels according to the event and settings. Delivery can be delayed or blocked by devices or email providers; the order screen remains an important operational record. We must still give any notice required by law or these Terms through an appropriate route.

26.2 Marketing and authenticity.

Marketing choices are separate from necessary transaction and security messages. We will not treat a general acceptance of these Terms as permission for every promotional communication. Verify unusual payment or document requests through an official support route; an apparent email display name is not proof of authenticity.

26.3 Financial records.

Review statements and report discrepancies promptly with the relevant order or transfer reference. We may request evidence proportionate to the issue. A short internal query period does not extinguish a statutory right or make a known accounting error permanent. Keep records needed for your business without unnecessarily retaining buyer personal data.

26.4 Ratings, reputation and visibility.

Reviews, completed orders, inspection history, responsiveness, relevance and other disclosed service factors may affect visibility or performance signals. There is no guaranteed ranking, number of orders or income. Do not buy fake reviews, coordinate sham purchases, suppress a genuine complaint through threats or give an undisclosed incentive for a favourable rating. You may report inaccurate or abusive content and request review.

27. Misconduct, Suspension and Removal

27.1 Grounds.

We may restrict features, pause orders, remove listings, suspend or terminate vendor access for materially false documents, fraud, payment diversion, prohibited PII exchange, harassment, threats, unlawful discrimination, infringement, unsafe or counterfeit goods, repeated nonconformity or delays, false dispatch claims, review manipulation, security abuse, evasion of restrictions or another material breach of these Terms.

27.2 Immediate action.

Action may be taken at any time, including without advance notice where reasonably necessary to protect users, preserve evidence, stop fraud, comply with law or prevent serious harm. Elsewhere, we will ordinarily explain the problem and provide a reasonable opportunity to correct it. Measures should reflect severity, recurrence, evidence and ability to remedy; no warning is required before action on a sufficiently serious incident.

27.3 Reasons and appeal.

Where lawful, we will provide the material reason, scope of restriction, effect on existing orders and funds, and review route. You may submit an appeal to legal@provenfieldlabs.com with relevant evidence. We may withhold details necessary to protect another person's privacy or a legitimate investigation, but not use that exception to avoid all accountability. An appeal does not automatically lift a necessary temporary restriction.

27.4 Existing obligations.

Cooperate with fulfilment, refunds, return of goods, evidence requests and final reconciliation after restriction. We may provide controlled support access instead of restoring normal sales access. A removal decision does not automatically cancel compliant orders or release either party from accrued duties. Funds remain subject to clauses 20, 23 and 28, not blanket forfeiture.

27.5 Other termination.

Either party may end future participation on reasonable written notice, normally at least 30 calendar days where there is no material breach or urgent legal/safety reason, while existing obligations are completed or lawfully resolved. No minimum stream of business, permanent listing entitlement or exclusive relationship is promised. You may stop taking new orders sooner using available controls.

28. Account Deletion and Final Settlement

28.1 Voluntary request.

You may request closure through the app or official support. For the ordinary voluntary closure and payout route, the account must remain active and in good standing while reconciliation is completed, with no active misconduct matter requiring restriction. Stop new sales, complete or resolve open orders and provide a valid verified route for the final payment.

28.2 Reconciliation first.

Before completion, we must reconcile pending inspection amounts, available earnings, open orders, refunds, chargebacks, documented holds, negative balances and transfers in progress. Related disputes and support matters may need resolution. A deletion request is not a way to avoid a debt or force premature release of funds that have not passed inspection.

28.3 Pay the undisputed balance.

Once reconciled and eligible, we will pay the undisputed available balance to the verified account using the applicable authorised payment route and provide a final statement. We will not retain an otherwise payable residual balance indefinitely simply because it falls below an ordinary withdrawal minimum; we will arrange a lawful final-settlement route. This promise does not mean every figure shown as pending must be paid immediately.

28.4 Misconduct or inactive accounts.

If the account is suspended, inactive because of enforcement or subject to an active misconduct review, ordinary self-service closure and payout may be deferred and handled through a controlled review. We may retain reasonably necessary amounts under clause 23 and recover substantiated debts. We must nevertheless account for and pay any remaining lawful balance once the relevant restriction is resolved; access need not be restored solely to receive that payment. A permanent removal is not a permanent loss of all earnings.

28.5 Final processing.

If payout fails, we will contact the verified representative to resolve it safely and keep an accurate payable record. Once operational and lawful retention requirements permit, we will deactivate the account, remove public listings and anonymise or erase appropriate personal data. Remaining records must follow clause 25 and the Privacy Notice. Reopening or creating a new account does not erase old liabilities or guarantee fresh approval.

28.6 Continuing rights.

Provisions needed to settle existing orders, recover valid debts, protect personal data and intellectual property, handle claims and enforce accrued rights survive closure for as long as necessary and lawful. A request to erase unnecessary personal data must still be considered even where an operational account cannot yet be fully closed.

29. Warranties, Liability and Indemnities

29.1 Vendor warranties.

You warrant your authority, truthful submissions, lawful rights in goods and content, compliant manufacture, conformity with agreed specifications and reasonable protection of information entrusted to you. You must not make guarantees on our behalf about AI, verification, sales, exchange rates, customs clearance or delivery that we have not authorised.

29.2 Platform standard and limits.

We will exercise reasonable care and skill in the services we undertake. The platform may experience interruptions and AI may be inaccurate; there is no promise of uninterrupted access, guaranteed profit or universal suitability of a tool. These qualifications do not excuse an express obligation to account for money, take reasonable care of goods or protect data as required by law.

29.3 Excluded loss.

To the extent permitted by law, neither party is liable to the other for remote or indirect consequential loss, speculative lost profit or an unproven business opportunity. This does not exclude a foreseeable direct cost of correcting a breach, a lawful buyer remedy attributable to that breach or liability expressly preserved below. Loss must be evidenced, causally connected and reasonably mitigated.

29.4 Ordinary-liability cap.

Subject to clause 29.5, each party's aggregate liability to the other for ordinary direct damages arising from related events is limited to the greater of (a) the total platform commission paid or payable on your orders during the preceding twelve months and (b) the total garment prices, excluding delivery and customs, of the orders directly affected by the events. Related claims cannot be split artificially to multiply the cap. This allocation is subject to enforceability and reasonableness under applicable law.

29.5 Protected liabilities.

Nothing excludes or limits fraud, fraudulent misrepresentation, wilful misconduct, gross negligence, death or personal injury caused by negligence, a liability that cannot lawfully be limited, or an accrued obligation to pay or account for money lawfully owed. The cap does not reduce valid refund/reimbursement debts, liability for misuse of personal data or confidentiality, or the third-party indemnities below. A complaint does not itself prove that any exception applies.

29.6 Vendor indemnity.

To the extent caused by your breach, negligence or unlawful conduct, you will reimburse Provenfield for reasonably incurred direct losses, third-party claims and reasonable defence costs concerning infringing content or goods, unsafe or nonconforming manufacture, false verification, unlawful tax/customs information or misuse of personal data. This does not cover loss caused by our own fault, a provider's independent fault, an unsupported allegation or amounts already recovered elsewhere.

29.7 Claim safeguards.

We must notify you of an indemnity claim as reasonably practicable, provide relevant information, mitigate loss and allow reasonable participation in the defence. Neither party may settle on terms admitting the other's wrongdoing, creating a non-monetary obligation for it or imposing an unreasonable payment without its consent, which must not be unreasonably withheld. Urgent steps to protect people or preserve rights may be taken and explained promptly.

30. Events Beyond Reasonable Control

30.1 Qualifying disruption.

A party is not responsible for the period and extent of performance prevented by an exceptional event beyond its reasonable control that reasonable precautions could not avoid, subject to mandatory law. Examples may include serious natural disaster, major public emergency or an applicable government restriction; ordinary workload, lack of funds or a foreseeable equipment failure does not automatically qualify.

30.2 Mitigation and communication.

Notify the other party promptly, explain the affected orders and expected duration, protect goods and information and take reasonable steps to mitigate and resume. No automatic extension applies beyond what the circumstances justify; record any revised plan through support.

30.3 Continuing obligations.

Force majeure does not erase money already owed, permit spending disputed funds, remove data-security duties that remain possible or defeat a mandatory refund. If timely performance is no longer reasonably achievable, the parties must arrange a lawful cancellation, alternative or refund rather than leave the buyer or vendor indefinitely waiting.

31. Nigerian Law, Complaints and Notices

31.1 Governing law.

These Terms and the vendor relationship with Provenfield are governed by the laws of the Federal Republic of Nigeria and applicable laws of the relevant Nigerian state, subject to mandatory laws that cannot be excluded. This choice does not eliminate an overseas buyer's mandatory protections or a regulator's lawful jurisdiction.

31.2 First contact.

Raise an operational issue through the in-app support route or legal@provenfieldlabs.com, identifying the account and relevant order or transfer reference without sending unnecessary sensitive documents. This email also receives formal complaints, appeals, infringement notices and contractual notices; identify the subject so it can be routed to the appropriate authorised team. Privacy requests for all covered users are handled by Afro Fashion House Inc. at privacy@afrofashionhouse.com under the Privacy Policy. Physical legal notices may be sent to Provenfield Labs Limited, RC 9875969, at 61, Alh. Kofoworola Crescent, Ikeja, Lagos State, Nigeria.

31.3 Review process.

We aim to acknowledge a formal complaint within five Nigerian business days and give a reasoned response within twenty business days, or explain why more time is needed and provide a next update date. These service targets do not extend a shorter statutory deadline. You may request review by someone not responsible for the disputed decision where reasonably available; inspection contests have the specific safeguard in clause 17.

31.4 Resolution.

The parties should first attempt good-faith discussion and may agree accessible mediation in Nigeria or remotely. Mediation or arbitration requires agreement on an appropriate process and costs; this clause does not force every vendor into expensive foreign arbitration or make mediation a barrier to urgent relief. Unresolved proceedings may be brought before a competent court in Nigeria, subject to mandatory jurisdiction rules.

31.5 Preserved rights.

Nothing prevents a complaint to a competent regulator, lawful whistleblowing, preservation of evidence, urgent injunctive relief or use of a remedy that cannot be waived. Internal review does not shorten the applicable statutory limitation period or make an AFH decision legally final.

32. Changes, Unforeseen Cases and General Terms

32.1 Prospective changes.

We may update these Terms for service, legal, risk or operational reasons. We will give reasonable notice of material changes, normally at least fourteen calendar days before they apply to future activity, and obtain fresh acceptance where required. Urgent legal or security changes may take effect sooner with an explanation. You may stop new business and request closure if you do not agree, while existing obligations remain to be resolved.

32.2 Existing orders.

Changes do not retrospectively add fees, remove earned entitlements or alter purchased specifications, except as required by law or expressly agreed in a lawful variation. We will keep accessible version records. A support message or new help article cannot silently rewrite the agreement or treat continuing work on old orders as consent to an unrelated new charge.

32.3 Situations not expressly covered.

Where an unforeseen case is not specifically addressed, apply mandatory law, the order record and these Terms' purposes of truthful dealing, safe fulfilment, privacy, proportionate risk control and fair accounting. We may take reasonably necessary temporary steps to prevent harm or preserve funds and evidence, explain them where lawful and provide a review route. Any permanent new obligation or fee must have a lawful contractual basis; this clause is not unlimited discretion, a waiver of rights or a substitute for a required agreement.

32.4 No waiver; severability.

Not enforcing a provision once does not waive it for the future. A waiver must be clear and authorised. If a provision is unlawful or unenforceable, restrict or sever it only to the lawful extent; the remainder continues where it can reasonably do so. This does not rewrite an essential bargain against a party without the required consent.

32.5 Assignment.

You may not transfer the account or this agreement to another legal person without approval and any necessary reverification. We may transfer this agreement as part of a genuine business reorganisation or sale with notice, provided accrued rights are preserved and the transferee can perform the obligations; obtain consent where law requires it. Assignment must not be used to evade an existing payable balance.

32.6 Entire agreement and survival.

These Terms, completed schedules and expressly agreed variations form the vendor agreement on their subject matter. They do not exclude liability for fraud, a binding representation or another right that law protects. Provisions which by their nature concern existing obligations, records, privacy, intellectual property, payment reconciliation and disputes survive termination to the necessary lawful extent.

32.7 Notices and contact.

The official vendor-terms contact is legal@provenfieldlabs.com, as described in clause 31.2. Send privacy requests to privacy@afrofashionhouse.com, administered by Afro Fashion House Inc. under the Privacy Policy. The notice and review routes in clause 31 remain available after account closure where relevant to continuing rights or obligations.

Schedule A. Operational Quality and Handoff Standards

Purpose and application. This schedule forms part of these Terms. It sets the inspection standard for each garment before onward-shipping approval and eligibility for the associated vendor earnings. Inspect against the actual order, not the vendor's current listing or a general impression of quality. Order-specific requirements may be more detailed, but must not contradict the recorded purchase or introduce an undisclosed fee. Vendors must check their own work against this standard before dispatch; AFH remains responsible for its own inspection and handling.

A1. Identify Each Piece and Record Receipt

Match each physical piece to its order reference, vendor, work order and promised accessories. Inspect each separately tracked piece, even when several pieces share one purchase or parcel. Record the actual receipt date, quantity, missing items, packaging damage and visible condition before inspection. If identification is uncertain, retain the item securely and obtain clarification rather than applying another item's record.

Before accepting orders, keep verification, bank eligibility, materials, capacity, accurate listing media and the one-to-fourteen-day make time current. At release, read and confirm each piece, check its units and deadline, and raise essential missing information before affected work. Late confirmation does not reset the production clock.

A2. Establish the Purchased Specification

Use the listing description and images recorded at purchase, selected design, fabric and colour, promised accessories, measurement snapshot, agreed fit and the corresponding work order. Preserve the original record and link any properly agreed amendment to it. A later listing edit, measurement-profile edit or profile deletion must not replace the specification for an existing order.

Where the purchase record is incomplete or conflicts with the work order, identify the discrepancy and ask the authorised parties to resolve it. Do not substitute an unrelated current listing, infer that a blank dimension means zero, or quietly change the buyer's instructions to match the finished garment.

A3. Verify Agreed Changes Before Production

Review relevant buyer-vendor order messages for requested changes before production, including measurements, length, sleeves, neckline, fit, fabric, colour and accessories. For a change relied on during inspection, record the instruction, message reference, timestamp and vendor acknowledgement or authorised AFH confirmation of the agreed change. Keep the original specification and amendment together so the inspector can identify what was agreed and when.

An unanswered request or contradictory message is not automatically an agreed amendment, but it must not be ignored. Resolve material uncertainty before affected work or inspection approval. A later change requires its own recorded agreement, including any approved timing or price effect; it must not rewrite earlier evidence. Follow clause 15's approved channels for necessary measurement data without exchanging prohibited personal information. This standard does not introduce a separate mandatory measurement-confirmation stage.

A4. Check Measurements and Fit Specifications

Check every dimension relevant to the ordered garment and its agreed fit. For each check, record the measurement name, source specification, expected finished-garment value, actual value, unit, applicable approved tolerance and result. Distinguish body measurements from finished-garment dimensions: the garment may require agreed fit or documented ease, but an inspector or vendor must not invent an allowance or silently treat a body value as a finished-garment target.

Use a checked measuring tape and a consistent method, identifying the measurement points and whether a value is a flat width, full circumference, length or another dimension. Lay and fasten the garment as the method requires; do not stretch it unless the approved method expressly requires stretching. Record any unit conversion and compare like with like. An unexplained inch/centimetre difference or doubled flat width must not produce a pass.

Tolerance control. AFH's experienced tailoring lead must approve a garment-type and field-specific measurement-method and tolerance sheet before it is used. There is no universal numeric tolerance under these Terms. Applicable methods and tolerances must be made available for the relevant order and must not be invented retrospectively to excuse a defect or reject compliant work. Where an essential target, method or tolerance is missing or unclear, obtain clarification and record the basis before deciding that measurement's result.

A5. Verify Material, Colour and Pattern

Compare the garment with the purchase-time listing and properly agreed changes for fabric type, stated composition, quality, texture, weight, opacity, lining, colour, pattern and any specified pattern placement. Do not accept an unapproved substitution, inferior material or material colour/design discrepancy simply because the dimensions are correct. Check all supplied pieces and accessories for consistency with their respective specifications.

Assess colour under consistent neutral lighting and use an agreed physical swatch or other reliable reference where available. A screen or lighting difference alone does not establish a defect; investigate a material discrepancy using the available evidence. Visual inspection cannot certify fibre composition, authenticity, colourfastness or every performance claim. Obtain supporting information or authorised specialist assessment where needed rather than claiming a property that was not verified.

A6. Verify Design and Workmanship

Check the ordered cut, silhouette, neckline, sleeve style, length, embroidery, embellishments and accessories against the recorded design. Inspect both inside and outside, including seams, hems, lining, intended symmetry, fastenings and finishing. Consider deliberate asymmetric design as specified, not as an automatic defect.

Look for open or insecure seams, holes, significant puckering, stains, damaged fabric, faulty zips, insecure buttons or embellishments, sharp components and missing parts. Verify normal operation of fastenings without damaging the garment. Record any material failure and required correction; compliant measurements do not excuse an incorrect design or unsafe or materially defective workmanship.

A7. Safety, Labels and Protected Handoff

Garments must be clean, dry and free of loose needles, pins and other avoidable hazards. Include promised accessories, applicable required labels and care instructions supported by reliable information. Do not guess washing, ironing or dry-cleaning claims. Inspection does not authorise cutting, washing, chemical testing or other destructive testing without recorded authorisation and an agreed process.

Identify and protect each piece against ordinary moisture, staining, crushing and transit damage. Include its completed work order inside the protected packaging, accurately recording approved modifications or No changes where none were made. Keep private measurements and buyer information out of unnecessary external display. Submit genuine courier evidence and use the current designated hub address; completing dispatch steps is not proof of hub receipt.

AFH handles exportation of approved orders from the designated hub through its authorised arrangements. Supply accurate garment, origin, value and material details and do not arrange unauthorised direct shipping to the buyer. No prohibited personal-contact or payment-diversion material may be added to the parcel.

A8. Evidence and Inspection Decision

Record the piece reference, inspector, inspection date, standard version, applicable checklist, measurement results, relevant order/message references, findings and final decision. Retain clear, proportionate photographs of material defects and useful measurement evidence, with sufficient context to identify the relevant piece. Avoid unrelated personal details, restrict access to authorised staff and retain evidence under the applicable retention policy. Correct mistakes with a traceable amendment rather than silently replacing the original record.

No averaging away defects. An overall score, another piece's pass or a majority of completed checks must not override a critical safety defect or other material failure. Mark an inapplicable check with its reason; do not use that classification to bypass a relevant requirement. Provide clear findings for vendor response without unnecessarily disclosing protected buyer information.

A9. Corrections, Reinspection and Review

Record the authorised remedy, responsible party, affected piece and next action. Reinspect a corrected or remade garment before approval, checking the corrected issue and any other feature affected by the work; retain the original failure and subsequent results. A formal contest of a failed inspection is reviewed by a different inspector under clause 17.4.

Allocate reasonable documented correction, transport and other recoverable costs according to established fault under clauses 19, 20 and 23, not merely because a complaint was made. Vendor fault is not assumed for buyer, hub or carrier error. Where an authorised post-delivery correction requires return to the vendor, the existing rule remains dispatch within seven calendar days after the vendor receives the returned item, subject to a written extension under clause 19. Keep receipt and actual courier-handover proof; do not create a different deadline through the inspection checklist.

A10. What Inspection Does and Does Not Establish

Inspection assesses the garment's reasonably verifiable conformity with its recorded order. It does not guarantee that buyer-supplied body measurements are correct, that an AI preview represents actual fit, that personal fit preferences will be satisfied beyond the agreed specification, or that no hidden defect exists. An obvious inconsistency must still be raised rather than ignored.

A pass or payout does not erase substantiated vendor responsibility discovered later. Equally, it does not shift AFH's own inspection error, hub damage or carrier fault automatically to the vendor. Assess later claims against the preserved evidence and applicable remedy provisions. This vendor standard does not replace the separate Buyer Terms or remove mandatory rights.

Schedule B. Financial Disclosures and Worked Examples

B1. Transaction disclosures.

Before the relevant commitment, show the garment price and currency, standard 30% AFH commission and 70% vendor allocation, agreed discount calculation and funding, vendor net amount, separate buyer delivery/customs amounts and tax treatment. Record the applicable daily admin-set order FX rate at purchase. Before withdrawal, show eligible balances, any hold or negative adjustment, relevant conversion amounts, minimum, fee and net transfer. Display the current scheduled payout day or next date in the vendor app; do not substitute a permanently fixed weekday in these Terms. Withdrawal charges and minimums remain subject to their actual pre-transaction disclosures, not a fixed amount specified in these Terms.

B2. Inspection example.

Three pieces are paid for, but only A passes inspection. A's net proceeds can become available if no valid hold applies. B and C remain pending until their own inspections pass. A complaint about B does not automatically consume every other earning; any cross-order reserve needs a separate documented basis.

B3. Commission and currency example.

For a USD 100 garment with no promotion or other adjustment, the confirmed standard allocation is USD 30 to AFH and USD 70 to the vendor. At an illustrative admin-set rate of NGN 1,500 per USD recorded for that order at purchase, the vendor's naira equivalent is NGN 105,000 before any separately disclosed withdrawal fee or other lawful adjustment. If the next day's rate changes, that does not revalue this order; a later order may record a different rate. The 70/30 split is the confirmed standard policy, but the garment price and exchange rate in this example are illustrations, not a live quote or a guaranteed net payout.

B4. Post-payout recovery example.

A vendor-attributable USD 20 refund is established after payout. If USD 50 of other earnings is otherwise eligible, the record may show a USD 20 recovery and USD 30 remaining, subject to the correct order-linked conversion and other lawful adjustments. If that refund is later reversed or the same loss recovered elsewhere, credit the vendor appropriately. Do not collect it twice or debit an external bank account merely on this agreement.

B5. Closure example.

An active vendor requests deletion with USD 100 available and a separately documented USD 30 exposure. Reconcile the exposure, identify the reason and review date, and pay the undisputed eligible balance through a verified route. If the vendor is suspended for misconduct, use controlled review rather than ordinary closure, but still account for any balance legally payable after the investigation. Suspension alone does not turn USD 100 into platform revenue.

B6. Correction and discount allocation.

If a correction cost of USD 15 is reasonably established as arising from vendor fault, record the evidence and cost breakdown before recovering it from that vendor's eligible payout under clause 23. If the correction is needed solely because of inaccurate buyer measurements or instructions that the vendor reasonably followed without an obvious unresolved inconsistency, AFH does not arrange, perform or pay for the alteration or remake. The buyer is responsible for independently arranged work and related transport; those costs are not automatically deducted from the vendor. Mixed fault is assessed on the evidence, and mandatory buyer rights remain available. For a promotion, record whether AFH, the vendor or both fund the discount; an AFH-funded offer must not silently become a vendor deduction. These amounts illustrate allocation only, not a fixed correction fee or campaign offer.

Schedule C. Remedy and Enforcement Process

C1. Establish the case.

Identify the affected order or listing, complaint, evidence, relevant snapshot and possible responsibility. Preserve the minimum necessary records. An allegation, AI flag or blocked message alone should not be described as a proven debt.

C2. Protect and notify.

Apply a proportionate temporary restriction or reserve if needed. Explain the reason, amount, action required and review route where lawful. Keep urgent safety measures separate from a final determination.

C3. Decide the practical remedy.

Consider correction, remake, refund, alternative fulfilment or no vendor liability, with evidence and mandatory rights. State costs, return arrangements, receipt event and applicable dispatch deadline in writing. For a return-based correction, the seven-calendar-day dispatch rule in clause 19 applies.

C4. Reconcile.

Record completed refunds and verified costs, reverse redundant reserves, prevent duplicate recovery and distinguish platform/hub fault from vendor fault. Give an intelligible statement of any amount recovered from other earnings.

C5. Close or escalate.

Confirm the outcome, release no-longer-needed holds and explain any remaining obligation. Serious or repeated misconduct may justify listing or account removal; a vendor may seek internal review or lawful external remedies. Preserve only the evidence justified by the retention policy and applicable law.

For vendor questions and notices, use the contacts in clause 31.2. These schedules form part of the agreement and do not remove mandatory rights.